At procare, we strive to make your experience as smooth and hassle-free as possible. Understanding the details of payment and insurance coverage can help you focus on what matters most—your recovery. Here's how we handle payment and insurance:

Insurance and Direct Billing

We offer direct billing services for most major insurance providers, which means we can submit your claim directly to your insurance company on your behalf. This allows for a streamlined process, where you may only need to cover any portion of the cost that isn't covered by your insurance.

Payment Methods

• Payment: For services not covered by insurance, we accept various payment methods including cash, credit card, and debit. Payment is due at the time of service.
• Balance Payment: If there is a remaining balance after insurance coverage, you will be required to pay this balance at the time of your appointment. We will inform you of any outstanding amounts beforehand.
• Upfront Payment: In some cases, especially if direct billing is not available, we may require payment upfront. This payment will be fully or partially reimbursed by your insurance company upon approval of your claim.
• Co-Pay: If your insurance plan requires a co-pay, you will be responsible for this amount at the time of service. We will handle the rest of the payment process with your insurance provider.

Insurance Providers

We work with a wide range of insurance providers and will do our best to accommodate your plan. If you're unsure whether your insurance plan covers physiotherapy services or if we are able to direct bill your provider, please contact our office. Our friendly staff can help verify your coverage and explain any necessary steps.

How to Get Started

When you arrive for your first appointment, please bring your insurance card and any relevant information about your coverage. This will help us process your claim more efficiently and ensure you get the maximum benefits from your insurance plan.

If you have any questions about payment or insurance, or if you need assistance with your claim, don’t hesitate to reach out to our office. We're here to help you navigate the process and make your visits as comfortable as possible.